Garage Pitti Rules and Regulations

(Updated October 2024)

• Service Scope
  Garage Pitti’s services are limited to the custody of vehicles. We do not assume responsibility for personal belongings left inside the vehicle unless entrusted to our staff.
• Vehicle Height Limit
  The maximum vehicle height allowed is 2.40 meters. This restriction is clearly communicated at the entrance, near the access ramp. If a vehicle exceeding this height causes damage to the garage, other vehicles, or persons, Garage Pitti is not liable, and legal actions may be taken.
• Liability for Personal Items
  Garage Pitti is not responsible for personal items (e.g., keychains, phones) that are not left in the custody of our staff.
• Vehicle Keys and Engine

  Upon arrival, clients must follow the staff’s instructions, turn off the engine, and leave the keys attached to the vehicle. For safety and fire prevention, all vehicles must remain unlocked, with the keys inside. Failure to comply will result in additional charges for any issues that arise.

• Pre-existing Damage to Vehicles
  Clients are required to report any pre-existing damage (e.g., scratches, dents) to their vehicle, including wheels and accessories, upon arrival. Garage Pitti is not responsible for any unreported damage.
• Vehicle Access During Stay

  Once checked in, the vehicle must remain in the garage for the entire parking duration. Access to the vehicle is only allowed with staff supervision, upon request at the help desk. If you would like to use your vehicle during your the time it is parked at Garage Pitti, please notify the staff in advance with a copy of your parking ticket.

• Opening Hours
  Garage Pitti operates from Monday to Saturday from 7:00 AM to 12:00 AM and Sunday and Holidays from 8:00 AM to 12 AM. No check-ins or check-outs are permitted between 12:00 AM and 7:00 AM. Clients must be aware of these hours, including any special holiday schedules, which are communicated both in the garage and online.
• Smoking Prohibition
  Smoking is strictly prohibited inside the garage, including on the ramps, in parking spaces, and adjacent areas.
• Post-Exit Claims
  Once the vehicle has exited the garage, no claims regarding the service (e.g., damages) will be accepted. The company is not responsible for any issues after the vehicle leaves the premises.
• Acceptance of Terms
  By checking in a vehicle, the client automatically accepts all rules and conditions, whether booked online or upon arrival.
• ZTL Paperwork
  Our staff will handle all necessary paperwork for accessing the ZTL (Limited Traffic Zone) in Florence. Any changes must be communicated in advance.
• Parking Ticket
  Clients must keep their parking receipt and check that the license plate information is correct. Losing the check-in ticket requires payment for the entire duration of the parking stay.
• Staff Responsibilities
  While the staff is available to assist clients, their primary responsibility is ensuring safe vehicle movement and parking.
• Feedback and Reviews
  We encourage clients to address any concerns directly with us before posting online reviews. In the event of false information being posted, Garage Pitti reserves the right to take necessary legal action.
• Rule Updates
  Garage Pitti will notify clients of any changes, updates, or additions to these rules as soon as possible.