FAQs.
Booking
You can book your parking at Garage Pitti at any time. However, if you plan to arrive within 10 minutes or have not booked in advance, we recommend giving us a quick call. This way, we can check availability and provide you with immediate confirmation. Our team is always ready to assist you!
Yes, absolutely! We understand that plans can change, and we believe in offering flexibility in line with legal requirements. If you need to cancel, simply let us know 24 hours before your scheduled arrival. To cancel, forward your confirmation email to [email protected] with “CANCEL” in the subject line or call us at (+39) 055 222 486.
No, you do not need to pay when booking online. We only accept payment upon your final exit from the Garage Pitti. This gives you the flexibility to secure your parking spot without any upfront cost.
We accept all major credit cards and cash payments. Whether you prefer to pay by card or cash, we’ve got you covered for a hassle-free experience at Garage Pitti.
Getting Here
ZTL stands for “Zona a Traffico Limitato,” or Limited Traffic Zone. The entire historic center of Florence is designated as a ZTL, meaning access, circulation, and parking within this area are regulated by specific rules. The zone is monitored by telematic gates equipped with Telepass technology that automatically records the license plates of all vehicles entering. Only authorized vehicles are allowed to drive in this area, and special permits are required for entry.
To access the ZTL, our staff will register your vehicle upon your arrival at Garage Pitti. The ZTL permit will be valid for the entire duration of your stay, but only while your vehicle remains parked in the garage. Once you exit the garage, the ZTL permit will no longer be valid, so you must comply with traffic restrictions when driving outside of the garage.
- Monday to Friday: 7:30 AM to 8:00 PM
- Saturday: 7:30 AM to 4:00 PM
From the first Thursday in April to the first Sunday in October, the Summer Night ZTL is also in effect. During this period, the rules apply to all sectors (A, B, O, F, and G) on Thursday, Friday, and Saturday nights:
- Thursday to Friday: 11:00 PM to 3:00 AM
- Friday to Saturday: 11:00 PM to 3:00 AM
- Saturday to Sunday: 11:00 PM to 3:00 AM
Additionally, certain gates are reserved exclusively for public transport and emergency services and are prohibited for all other vehicles 24 hours a day.
Yes, you are allowed to enter the ZTL zone even if the light is red. You can reach Garage Pitti within a 3-hour window. Once you arrive, we’ll take care of registering your vehicle’s information and license plate, ensuring you receive the necessary authorization. This complimentary service is designed to enhance your convenience during your parking experience with us!
Parking
Yes, you should leave your keys with our staff. For safety, logistics, and efficient check-in, it’s important to turn off the engine and leave the keys inside the vehicle. This helps ensure the smooth operation of our parking services.
Yes, absolutely! We have a designated area at Garage Pitti specifically for motorbikes and bicycles. For more information about rates and availability, please click here.
Yes, absolutely! Your car will always be where you left it, inside Garage Pitti. Our staff will be more than happy to guide you back to retrieve anything you may have forgotten.
Yes, you can access Garage Pitti if your car is equipped with a standard LPG system and has a solenoid valve connected to the tank. However, access is not permitted for vehicles with non-approved LPG systems or those that use cylinders. Please let us know during your booking that your vehicle is equipped with a standard LPG system.
Exiting
It can happen, but don’t worry—we’re here to help! Our staff automatically handles all the paperwork associated with your license plate. If you do receive a fine, please contact us immediately so we can assist you in resolving the issue.
Do not pay the fine before our communication and verification. Instead, send us the complete fine notice (including the notification envelope) in PDF format to [email protected] within 3 days of receipt. We’ll take it from there!
Yes, it is possible to receive a ZTL fine when leaving the garage. Garage Pitti only handles the registration of vehicles upon entry. Once you exit, you are responsible for navigating the streets of Florence to reach your desired destination. We recommend using a navigation app and selecting the “avoid tolls” option to reroute your journey along roads that do not lead into ZTL areas and help you avoid potential fines.